THE SOLUTION: PRACTICAL SMS SUPPORT

Build an SMS That Works Inside the Operation

Pagan Aviation Group helps aviation organizations move beyond simply having safety policies and procedures on paper. We evaluate how the system functions in practice, identify where gaps exist, and help strengthen the processes, responsibilities, and management practices that support safety across the operation.

Our SMS support focuses on three key areas: SMS Diagnostic, SMS Architecture, and SMS Optimization.

SMS DIAGNOSTIC

Understand how safety actually functions inside the operation.

Operational Interviews
We engage with personnel across the operation to understand how safety policies, procedures, reporting practices, and day to day activities work in practice.
Process Mapping
We examine how safety information moves through the organization, including reporting, communication, escalation, risk management, and management review.
Prioritized Gap Assessment
We identify gaps between the intended safety system and how it functions operationally, then organize findings by priority to help leadership determine what requires attention first.

SMS ARCHITECTURE

Build an SMS around how your operation actually works.

Safety Framework Design
We help structure the policies, reporting processes, risk management practices, responsibilities, and safety assurance activities needed to support a functional SMS aligned with the organization’s operation.
Systems Integration
We help integrate safety processes into existing operational tools and workflows so reporting, risk information, corrective actions, and safety data can be managed without creating unnecessary administrative burden.
Organizational Accountability
We define responsibilities across the safety system so personnel understand who owns each process, how information moves through the organization, and when issues require escalation or management attention.

SMS OPTIMIZATION

Turn safety information into operational improvement.

Reporting Simplification
We evaluate reporting processes and help remove unnecessary complexity so personnel can communicate hazards, concerns, and operational information efficiently without sacrificing the information needed for effective review.
Workflow Improvement
We examine how safety information is received, reviewed, assigned, escalated, and resolved to identify opportunities for stronger communication, accountability, and follow through.
Safety Performance Review
We help leadership establish practical review processes for identifying trends, evaluating corrective actions, monitoring safety performance, and using operational information to support better decisions.

BUILD AN SMS THAT WORKS BEYOND THE MANUAL

Build Your Systems Before the Deadline Pressure Hits

For aviation organizations subject to expanded Part 5 requirements, SMS is more than a documentation exercise. The system must function throughout the operation through safety policy, risk management, safety assurance, and safety promotion.

For applicable Part 135 operators and certain commercial air tour operators, the FAA implementation deadline is May 28, 2027.

PAG helps organizations assess where they stand, identify gaps, build practical safety processes, and strengthen how SMS functions across the operation.

LET’S TALK ABOUT YOUR SMS